Privacy Policy

 

Customer privacy is very important to us, and we’d like to outline in this document how any personal data collected from you via www.christianacuna.com or in one of our global stores, will be protected, stored and used by us to communicate with you.

At Christian Acuña we strongly believe in protecting our customers’ and web-site users’ privacy. We will not wilfully disclose information about our customers or users to any third party without first receiving our customers’ or users’ consent.

This Privacy Policy explains how Christian Acuña manages the personal information that we collect, use and disclose, and how to contact us if you have any queries about our management of, or would like to request access to, your personal information including information supplied through our website (‘the Website’).

Your Personal Information
All personal information you provide to Christian Acuña will be treated as private and confidential.

Christian Acuña may compile data in aggregate form so that it may better understand users who visit the Website. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. Aggregate data is anonymous and does not contain any personal information which identifies users.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

The type of information we may collect includes:

1) identifying and contact information (for example, your name, address, age, date of birth, gender, and email address);

2) financial information (for example, credit or debit card details);

3) health information (for example, where a customer may suffer an adverse reaction to a product); and

4) if you visit our website, register an account with us and/or purchase products through our website, your username and password, IP address, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view);

5) other information which you may include in your profile or in other communications with Christian Acuña; and

6) other information with your consent or where required by law.

We collect personal information in connection with your use or purchase of Christian Acuña’s products and services, to provide you with the products and services you request, as well as information on other products and services offered by us.

Christian Acuña may send you e-mails to notify you about new services on offer, updates and features on the Website but only after you have requested to receive such e-mails. You can ‘opt out’ at any time by contacting Christian Acuña. Please refer to the paragraph titled Opt-out Policy below.

Sharing of Information
Christian Acuña will not sell, rent, trade or give away any customer’s or user’s personal information or e-mail address to third party companies without first obtaining its customer’s or user’s consent.

E-mails sent to Christian Acuña may occasionally be used for testimonial purposes but will be withdrawn from the Website if requested.

The Website contains links to other websites. Christian Acuña is not responsible for the privacy practices or the content of third party websites.

Security

It is very safe to leave your personal details with us. We use market-leading technology and software to ensure your personal data is secure. If we work with any third party services, we always ensure they have the correct, industry standard security measures to access our database. Christian Acuña is committed to the security of our customers’ and users’ personal information and has security procedures in place to protect against loss, misuse or alteration of personal information under our control.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our online services, we will assume that you agree to the use of such cookie.

When you visit the Website, Christian Acuña may send your computer a “cookie”, i.e. a small file that resides on your computer’s hard drive. Cookies allow Christian Acuña to make the Website more useful by tailoring the services Christian Acuña offers from time to time. You can set your browser not to accept cookies, although you may not be able to access all of the features on the Website.

Capturing and Processing of Personal Information outside Australia
From time to time Christian Acuña may capture and/or process personal information outside Australia. When this is done Christian Acuña will comply with Australian and International laws and will endeavour to comply with the requirements of any local data protection laws.

By using our site, you agree to Christian Acuña Skincare placing these sorts of cookies on your device and accessing them when you visit our site in the future. If you want to delete any cookies that are already on your computer, visit the “Help” section in your browser to delete any you wish to. Please note, deleting or disabling future cookies may affect your user experience; you might not be able to take advantage of certain functions on our site, and your shopping experience may be less seamless.

Opt-out Policy
To de-register from receiving e-mails from the Company as outlined in the paragraph titled Your Personal Information, above, please send an e-mail with your details to info@christianacuna.com with ‘De-register’ in the subject header. To ensure that you are not maliciously de-registered by someone spoofing your email address we will then send you an email containing a link, which when clicked will remove you from our database.

If once you have given your consent you decide you do not want your personal information to be included in any e-mail lists as described in the paragraph titled Sharing of Information, above, then please send an e-mail to info@christianacuna.com with ‘Remove from Third Party Marketing List’ in the subject header. We will then send you an email containing a link which when clicked will remove you from our database.

All removal requests will be dealt with within 28 days of receipt of the request and, generally, much sooner.

How do we use your data?

You can rest assured that once you provide us with your personal details, they will be kept secure. We do not sell any of your personal data to any third party – including your name, phone number, address, email address and credit card/payment information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that we use to get your orders to you, such as payment service providers, warehouses, and delivery companies
  • Professional service providers who help us to run our business, such as advertising partners, marketing technology platforms and website hosts

As the 1st party data processor, we will process your personal data in the following ways:

If you browse our website:

  • IP address
  • On-site behavior for marketing purposes

If you sign up to our newsletter:

  • Email address
  • Your newsletter preferences
  • What products you have clicked on and/or put in your shopping cart

If you have a Christian Acuña Skincare account:

  • Email address
  • Name (optional)
  • Gender (optional)
  • Address (optional)
  • Phone number (optional)
  • Wishlist (optional)
  • Gift cards (optional)
  • Order history (optional)

If you place or have previously placed an order with us:

  • Email address
  • Full name
  • Phone number
  • Delivery and/or billing address
  • Gender
  • Credit card information (we securely pass on your data to our payment partners, we do not store your credit card info)

If you order products or a gift card on behalf of a third party, you are held responsible for gaining their consent to submitting their personal data.


Contacting Us
If you have any questions about Christian Acuña’s Privacy Policy or concerns about personal information you have supplied to Christian Acuña, please e-mail info@christianacuna.com

Complaints
If you consider a breach of the applicable privacy laws or your rights in relation to privacy has occurred, you may contact us and we will attempt to resolve your complaint.

For Christian Acuña customers located in Australia, if you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.giv.au or by telephone on 1300 363 992.

For Christian Acuña customers located outside Australia, please contact the body responsible for regulation and enforcement of privacy laws in the country in which you reside.

Changes to this privacy statement

This Privacy Policy is correct as of 24/05/2018

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